# Customer Awareness

1. [CONSUMER EDUCATION LITERATURE ON SMA & NPA CLASSIFICATION AND UPGRADATION](https://d2c5ectx2y1vm9.cloudfront.net/assets/web/CONSUMER%20EDUCATION%20LITERATURE%20ON%20SMA-982a48f16a26e82df120def18935235b1ba501b575f0b6ffda89a7796eb8dbdc.pdf)
2. [Integrated Ombudsman Scheme, 2026 Salient Features](/content/legal/integrated-ombudsman-scheme?country_code=in/index.html)
3. [Reserve Bank - Integrated Ombudsman Scheme, 2026](https://d2c5ectx2y1vm9.cloudfront.net/assets/web/RBIOS2026_amendments16012026-829ee961a91f2909a907a557d5dfea373d2a8c36cb4dce12e2e1336829e20a86.pdf)